You do not need to setup an account to place an order. However, if you register with us and you will be able to enjoy the following benefits through your MOON account:
If you have forgotten your password, reset it here.
We have a wonderful sizing chart to help you find your perfect fit. You can find it here.
All items are in stock unless "Sold Out" is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.
We accept Visa, MasterCard, American Express, Visa Debit. Payment is only debited from your card at time of dispatch.
At MOON, your personal online security is important to us. We use Chase Paymentech, Scotiabank's secure online payment gateway that encrypts your card details, to store and safely transmit your personal and credit card information through our systems. All orders are processed through our secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company. You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at MOON.
If you would prefer to place your order by telephone, simply call our Customer Care team who will be happy to assist: 1.800.650.4123.
For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.
There are two ways to remove previously saved credit card details:
MOON ships within Canada.
You may only ship to one address per order.
If your order contains gifts or items that require shipping to multiple locations, you will need to
place separate orders for each address.
Our shipping provider is FedEx. Their packages arrive usually between 1-7 business days.
Standard ground shipping is used and standard shipping rates apply.
All items are insured against theft and accidental damage whilst in transit from MOON to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
We are unable to redirect orders to a different address after dispatch. Therefore, please ensure
you provide a suitable shipping address for the specified delivery times.
It is not possible to combine orders or add items to an existing order. If you would like all your
items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.
After you place your order, you will be sent an email confirming that it has been received.
Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.
To register at MOON, we will need to know your name, mailing address and email address.
When processing your order online we require your billing address, shipping address, telephone
number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.
Please note that MOON may use your contact details to inform you of the latest arrivals as
well as style and lifestyle inspiration. If you would prefer not to receive these updates, you can
unsubscribe in your email preferences.
For further detail, read our Legal & Privacy here.
Speak to Customer Care for further assistance: contact@moonapparel.ca or 1.800.650.4123.
